The season has begun!
If you’ve got a pool out back, now is the time to start enjoying cool and crystal clear water. That’s where Palmetto Bay’s Pinch-A-Penny comes in. They make sure their 3000-plus repeat customers have everything they need and expert advice all season long.
Located in the Kings Bay Shopping Center (US-1 and SW 144th Street), this franchise Pinch-A-Penny is anything but ordinary. Even before you walk in, you can feel the extraordinary personal service and attention to detail.
The family-owned store is run by the Kavanaugh family with just one simple rule: it’s all about customer service. After many years in the supermarket business, Larry Kavanaugh knows how to treat customers. His son Kevin does as well. And, they impart that stellar knowledge onto their employees. “We never sell customers things they don’t need and we make sure we greet them first… sometimes even before they walk in the door,” explains Larry. Kevin adds, “we take the service outside the store. If we have a body available, we meet the customer at the car.
Kevin Kavanaugh does most of the hiring and training, “We hire from the neighborhood. We take our customers’ kids and recruit from the various sports teams in the area,” says Kevin. “We believe in the community and I think the community believes in us.”
“Each employee gets two full weeks of training and they learn about everything. We don’t want our customers knowing more than our staff,” Larry adds, “This way our customers get superior service every time.”
Kevin adds, “At this store, everyone gets treated fairly and we don’t judge anyone. Of the 200+ Pinch-A-Penny franchises in Florida, Georgia and Alabama, we feel we are one of the best and try to excel each and every day to win our customer’s respect and business.”